Getting Help with YourCourts

If you require assistance using the YourCourts system or are having difficulties reserving a court for any reason, you should contact your club or community administrator. YourCourts develops the software but is not directly affiliated with any specific club and is not involed with how the software is configured for any specific club or commuity. You can find information about your club's administrator by clicking on the Contact Club link located at the top of every page.

YourCourts System Overview

YourCourts is a cloud-based application designed to help clubs, colleges, HOA neighborhoods and many other groups, manage resources and reservations for a variety of programs. YourCourts includes features to book reservations online, manage events, communicate with members, help captains manage their teams and help communities sign up and manage junior programs.

The system is web-based and does not require any software to be installed. The site is available 24 hours a day 7 days a week from anywhere you can find a web browser with an internet connection, including mobile devices and tablets. There is nothing to download and the the web application designed to be responsive for smaller devices.

The site has been tested on Internet Explorer, Firefox, Safari and Chrome. There are some subtle layout differences between the different browsers and within different versions of the same browser, but the site is designed to work in any recent browser version.

YourCourts does utilize JavaScript for pull-down menus and dynamic features so you must enable JavaScript in your browser if not already enabled.

Logging into YourCourts

To log into YourCourts, go to the https://www.yourcourts.com site and click the Login link at the top of the page or you can go directly to the login page by bookmarking the URL address https://www.yourcourts.com/yourcourts/security/index. Your community may also have a community website that they have linked to YourCourts so be sure to check with your club administrator.

Once on the login page, enter your email address and the password that was provided to you and click the Login button.

If you haven't been provided a login, please contact your community administrator or, if you are the community administrator, contact your YourCourts support contact for your credentials.

If you enter an incorrect email or password, the system will display an error message and take you back to the login screen.

You may also get an error message informing you that your account is locked. This typically happens if you enter the wrong email/password combination too many times. If this occurs, you can use the Forgot Password feature described below or you can contact your Club administrator.

Logging into Multiple Accounts

It's very possible that you may belong to multiple clubs or communities that are all using YourCourts for their reservations. That's no problem and the YourCourts system handles that very easily. There are two methods that you can choose from:

• The first method is to simply use the same email, but a different password for each account. When you enter the email and password, the system will know which account that is associated with and display that account for you to make reservations. This is simple but has the downside of having to remember two separate passwords.
• The second, and preferred method, is to use the same email and same password for each club account. If you do this, when you go to log in, the system will ask you which club you want to access. This way, you won't have to remember two separate passwords. You can change your password once you’re in the system by going to your profile and changing them to the same password. This works well, regardless of the number of clubs the member belongs to.

You can change your email and password by Updating your Profile.

Staying Logged In

If you prefer to stay logged in and not have to enter your login credentials each time, you can check the Remember checkbox and the browser will remember your login credentials for 30 days.

Do not check the Remember checkbox if you are accessing the site on a public computer, such as the ones found at public libraries or internet cafés.

If you do turn on the Remember check box, your login information is stored in a “cookie” in your browser and the site will check to see if the cookie exists and use the login information. This saves you time from having to enter the login information each time you want to access the site. Your browser must be set to allow “cookies” for this feature to work. Check your browser's documentation for allowing cookies.

Session Timeout

For security purposes, web applications typically have a Session Timeout that will automatically log you out after a certain number of minutes of no activity. For example, if you get up and walk away from your computer and leave yourself logged into YourCourts, after a certain amount of time, YourCourts will give you a warning and if you don't come back it will automatically log you out.

The amount of time the system will wait to warn you and then automatically log you out is set by your administrator. Typically the value is after 15 minutes of inactivity, you will get a warning and be asked to either stay logged in or go ahead and log out. After 30 minutes of inactivity, you will be logged out. Again, these values are controlled by your club administrator.

Recovering your Password

If you have forgotten your password, you can recover it at anytime by clicking the Forgot Password link located on the Login page.

You will be asked to enter the email that your account was registered with and then an automated email will be sent to that email address with a unique access code. Once you enter the access code into the site, you will be allowed to reset your password and will be able to login into YourCourts.

If you enter an invalid email, the system will give you an error message. If you don't recall the email used for the registered account, you will need to contact your club admiinistrator.

Logging out of YourCourts

If you are done with the session, you can log out of YourCourts by clicking the Logout menu option located in the upper right.

If you do logout, the account cookie will be removed and you will be prompted to provide your email and password on your next visit to YourCourts. You do not have to logout - you can just close the browser.

If you do just close the browser and not logout and you had the Remember feature on, you will be automatically logged in on your next visit.

Adding YourCourts to your phone's Home Screen

YourCourts is not an app that you have to download from an app store. It's a website, which makes it easier to access since you access it in the same way, regardless of device (browser, tablet, phone, etc).

To make it easier to launch, you can add an icon to your phone and treat it like an app if you like. If you have an Apple product (iPhone, tablet, etc), follow these instructions to add YourCourts to the home screen. If you have an Android or other type of device, there is probably a similar method, you should just consult Google.com

1. Launch the Safari browser on your phone and go to www.yourcourts.com. Navigate to the login page.
2. Click the Share icon (square with arrow pointing up) and tap the Add to Home Screen button. You may need to swipe to the left to see the button.
3. Provide a Name for the websiteor leave the default and tap the Add button.
4. You can then move the icon around on your phone as you would for any other icon.

The first time that you access YourCourts, you will need to provide your credentials (email and password). The phone should remember your login info for future attempts.

For the phone to remember your future logins, you will need to ensure that you have cookies enabled. You can check this on your phone by going to Settings -> Safari within your phone.

Requesting Access

If your club or community is using YourCourts but you don't have a login yet, you can request access by using the Register button on the login page.

To register a new account, you must provide a few pieces of information, including first name, last name, email, address and phone info as well the name of your club or community. If your administrator gave you an Registration Access Code, you should also enter that into the appropriate field.

Your request will be sent to an administrator for your club or community and once they have approved the request, you receive an automated email with login instructions. Please keep in mind that it may take a little time for your administrator to view and approve the request.